Frequently Asked Questions
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Select your store for Click & Collect*

We are currently trialling Click & Collect in across the UK with more coming soon. Find out below which stores are currently offering Click & Collect.

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Frequently Asked Questions

Helping with any uncertainty

FAQ: General


FAQ: Returns


FAQ: Payment


FAQ: Pre-Order


Popular Questions

How can I track my order?

All of our orders have a 'Get it by' date, you can check this date in the order confirmation email you will have received. Some of our couriers will... Continue

What is your returns policy?

We are happy to refund items, simply return them in an unused condition within 14 days after you've received them. Get started by logging into Continue

Can I return in-store?

Yes, you can return items to our stores within 14 days of receiving them. Return them in an unused condition with your delivery note. Larger items like furnitu... Continue